[Cialug] dry pair

[Jeff Davis]

Amazing, that's almost exactly how it happened when I switched from CAP to DMT!

The only difference was on those first 4 calls, each time I asked about and
was assured there wasn't going to be a long outage, i.e. greater than 1 day.

I'm sure you can guess what happened.

-Jeff


David Champion wrote:
> Don Cady wrote:
> 
>> How fast/how long would it take qwest to connect a dry pair?
> 
> 
> I don't know anything about ordering a Dry Pair, but here's the General 
> Rules for ordering stuff from them:
> 
> 1. Call customer service, place an order. They'll say it's all 
> hunky-dory and your delivery date is (day "a") which sound reasonable.
> 
> 2. Wait until (day "a"). When service is not delivered, call customer 
> service back. Find out that the service order was not actually ordered, 
> but the rep typed some notes in your account, and that they would be 
> happy to actually take the order now. It's all good, and they'll have 
> the service ready on (day "b").
> 
> 3. Wait until (day "b"). When service isn't delivered, call customer 
> service again. They tell you that the service order was sent to the 
> engineers today. The engineers will then schedule the service.
> 
> 4. Call the engineers. They confirm that they did get your order today, 
> but your service won't be enabled for quite a while, they'll schedule it 
> on (day "c").. which is a long time away.
> 
> 5. Freak out, demand to talk to a manager. Tell them how bad they suck. 
> Get them to promise turn your service on the next business day...
> 
> 6. Call back the next day, find out the procedure got delayed, but 
> they'll get to it in a week or so...
> 
> There may be additional delays and freaking out involved, and if you 
> scream loud enough, they may even pro-rate your bill to give you a free 
> month of service or something.
> 
> -dc
> 
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