[Cialug] dry pair

[Don Cady]

Yeah, I've been through all that with other 'products'. I was wondering what 
people's experiences were/might be with a dry pair, if they moved any faster 
given the simpler nature of it (there are load coils, I know.. I know..).

Don

> I don't know anything about ordering a Dry Pair, but here's the General 
> Rules for ordering stuff from them:
>
> 1. Call customer service, place an order. They'll say it's all hunky-dory 
> and your delivery date is (day "a") which sound reasonable.
>
> 2. Wait until (day "a"). When service is not delivered, call customer 
> service back. Find out that the service order was not actually ordered, 
> but the rep typed some notes in your account, and that they would be happy 
> to actually take the order now. It's all good, and they'll have the 
> service ready on (day "b").
>
> 3. Wait until (day "b"). When service isn't delivered, call customer 
> service again. They tell you that the service order was sent to the 
> engineers today. The engineers will then schedule the service.
>
> 4. Call the engineers. They confirm that they did get your order today, 
> but your service won't be enabled for quite a while, they'll schedule it 
> on (day "c").. which is a long time away.
>
> 5. Freak out, demand to talk to a manager. Tell them how bad they suck. 
> Get them to promise turn your service on the next business day...
>
> 6. Call back the next day, find out the procedure got delayed, but they'll 
> get to it in a week or so...
>
> There may be additional delays and freaking out involved, and if you 
> scream loud enough, they may even pro-rate your bill to give you a free 
> month of service or something.
>
> -dc