[Cialug] Simple ticketing system

[Kevin Smith]

We use RT also and like it. Recently started using the Assets which was
integrated in a few versions ago. It's not well integrated, but we're
finding it useful also.

Kevin C. Smith
Libertas Humanitas Concordia

On Tue, Mar 10, 2020, 17:57 kristau <kristau at gmail.com> wrote:

> I'll chime in with a favorable note on Request Tracker. We used it for
> years at RightStuf and only recently migrated to Jira Service Desk. I
> will also second the assessment of having lots of quirks, but it
> definitely got the job done. Employees could send e-mail to open
> tickets, and we even had scripts e-mail in to alert us of issues or
> maintenance tasks.
>
> On Tue, Mar 10, 2020 at 1:19 PM Todd Walton <tdwalton at gmail.com> wrote:
> >
> > >
> > > > On Fri, 6 Mar 2020, Shane Nehring wrote:
> > > > > I've used https://bestpractical.com/request-tracker before. RT was
> > > > > pretty good, but it's been a while since I've used it.
> > >
> >
> > We use RT at work. It works well enough. It's got a lot of irritating
> > quirks, but it does work.
> >
> > --
> > Todd
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>
>
>
> --
> Tired programmer
> Coding late into the night
> The core dump follows
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