[DM-MUG] ISP advice needed

[Matt Stanton]

Switching to qwest is give-and-take.  For one, dsl loses transmit speed 
the further you are away from the local switch, so when they say 
"1.5Mbps download", they mean "1.5Mbps download *max*".  They seem to do 
a pretty good job of getting pretty close to the 1.5Mbps max number, 
though.  If you want that extra 700Kbps, just realize that you are 
giving up the ability to speak with someone from the United States if 
you have a problem.  I've had to talk with someone in India 3-5 times to 
get a problem fixed every time I've had a problem.  They always tell you 
to clear your browser cache, which does pretty much nothing (if I was 
having problems that seemed browser-cache related, I would have done 
that long before calling, but they assume that every customer is a 
driveling idiot).

All-in-all, when qwest is working, I'm perfectly happy with it.  When 
it's not, there's no point in calling tech support.  You can call the 
local office and punch buttons until you're actually talking to someone 
near here to get some reasonable help or report an outage, but 
apparently you can't tell tech support anything useful, because they 
have no way to report to the local techies that something is wrong.

Jon Engelhardt wrote:
> Not sure this is a Mac related topic but I would appreciate feed back,  
> if you would prefer to share advice off list, please email me privately.
>
> We live in the country near Adel and have had Prairieinet.net for 6  
> years.  It has worked very well for a broadband set up, it was our  
> only choice at the time (besides dial up) and the service has been  
> excellent.  However, we can only download at at 896 kb/s and that just  
> seems slow when compared to Qwest @1.5 MS/s for $10.00 less a month.   
> At this time we can access Qwest so there is a choice.
>
> Thoughts?  Ideas?
>
> Thanks.
> Jon
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