[DM-MUG] Help with Microsoft replacement

[CW Smith]

It will do you no good at all to "contact Macintosh" (I presume you mean
Apple) for licensure questions for a Microsoft product. That's like trying
to get Ford to replace the Michelin tires you had put on your Taurus.
You will need to bark up Microsoft's tree (not Apple's) regarding licensure
for Microsoft Office 2008. And they're notoriously unsympathetic in such
cases as yours. The way they see it, everyone is a criminal until proven
innocent. That's why I use as few Microsoft products as humanly possible.

Any possibility that any of the damage is covered by insurance? Could a
fresh copy of MS Office be included in your claim?

Peace,
CW

-- 
Curt (CW) Smith
guitar, bass, percussion, Macintosh

Personal: cwsmith7 at gmail.com


On Mon, Nov 3, 2008 at 2:17 PM, Ruth MF Tucker <rutucker at yahoo.com> wrote:

> Hi, everyone,Sorry about the length of this message, but can't seem to
> condense my problem.
>
> HELP!  Can anyone give me an address (not just a phone number) where I can
> write Macintosh about replacing my Microsoft Office 2008 for Mac Home and
> Student edition that was lost in the flood of June, 2008?  I have called the
> phone number on their website and got a big run-around.
>
> The tech responded that even though I had registered it, I needed the
> product key number or had to have paid for additional support services.  My
> name and address wasn't enough that she could find anything.
>
> Any paperwork was totally destroyed that might have had a product # or  the
> product key was gone!  Evidently registering a Microsoft product is a waste
> of time. The tech said they might be able to help if I had a copy of the
> invoice (also down the Cedar River), and suggested I return to the Mac store
> for one.  I did but it doesn't have any of those crucial #'s that Microsoft
> is so fond of.
>
>  I was able to contact Leister (Reunion Genealogy program)  via email and
> they responded immediately (like 5 minutes) with a access number and
> passwork so I could download a copy and install it.  No problem.  Also
> McAfee is no problem downloading a fresh copy when something happens to the
> one installed ( had that happen on the new Dell)
>
> This is so frustrating when you pay for something and then can't get a
> replacement when it is damaged or lost without jumping through so many
> hoops. I never could get the hang of the "hula-hoop".
>
> Thanks for listening.
>
> Ruth
> Cedar Falls
>
>
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>
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Technical: cw at digitalstew.net
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