[DM-MUG] Help with Microsoft replacement

[Ruth MF Tucker]

Hi, everyone,
Sorry about the length of this message, but can't seem to condense my problem.  

HELP!  Can anyone give me an address (not just a phone number) where I can write Macintosh about replacing my Microsoft Office 2008 for Mac Home and Student edition that was lost in the flood of June, 2008?  I have called the phone number on their website and got a big run-around.  

The tech responded that even though I had registered it, I needed the product key number or had to have paid for additional support services.  My name and address wasn't enough that she could find anything.

Any paperwork was totally destroyed that might have had a product # or  the product key was gone!  Evidently registering a Microsoft product is a waste of time. The tech said they might be able to help if I had a copy of the invoice (also down the Cedar River), and suggested I return to the Mac store for one.  I did but it doesn't have any of those crucial #'s that Microsoft is so fond of.  


 I was able to contact Leister (Reunion Genealogy program)  via email and they responded immediately (like 5 minutes) with a access number and passwork so I could download a copy and install it.  No problem.  Also McAfee is no problem downloading a fresh copy when something happens to the one installed ( had that happen on the new Dell)

This is so frustrating when you pay for something and then can't get a replacement when it is damaged or lost without jumping through so many hoops. I never could get the hang of the "hula-hoop".

Thanks for listening.

Ruth
Cedar Falls


      
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