[DM-MUG] Desktop problem

[Allen Green]

Thanks to all of you.  Your advice solved the problem and you will probably
get a new DMUG member.
Allen Green


On 1/9/08 9:52 PM, "Matthew W." <maccelerate at earthlink.net> wrote:

> This is expected behavior. All attachments will be downloads when
> using a Web client. Mediacom only provides access to their account
> through the Web, or by normally configured e-mail client software
> (Enter-rage, Mail, Eudora, etc.)
> 
> If this user changes the location of the default downloads, not only
> will attachments populate this folder, each normal download, whether
> it be software, images, or mail attachments, will end up in this
> folder. I would recommend setting up Enter-rage to pick up mchsi mail.
> 
> Mw
> 
> On Jan 7, 2008, at 7:59 AM, Allen Green wrote:
> 
>> Further information received from the customer:
>> OSX
>> Doesn't occur when I use Entourage.  Occurs when I open attachments
>> from my Mediacom e-mail program.
>> In Firefox, at the bottom of the Downloads screen it says: All
>> files downloaded to Desktop.
>> I just don't see where to change that.  Even if I could
>> automatically download them into a specific file on the desktop,
>> just to manage them, that would be workable.
>> 
>>> A couple questions:
>>> 
>>> How does your customer view her email? Using Mail.app, Entourage,
>>> Thunderbird or some other mail client? Or is this webmail (like
>>> Yahoo mail) via a web browser? (Which browser?)
>>> 
>>> Which version of Mac OS is she using: Leopard, Tiger, Panther,
>>> Jaguar? Some older Mac OS?
>>> 
>>> Have you tried the quick fixes like repairing permissions, or
>>> resetting Safari?
>>> 
>>> Any other information that we can use to track this problem down?
>>> 
>>> Peace,
>>> CW
>>> 
>>> On Jan 6, 2008 8:31 PM, Allen Green <asgreen at raccoon.com> wrote:
>>>> I have a customer who has this problem:
>>>> Every time she opens any of her mail items the computer places an
>>>> alias of
>>>> the message on her desktop.  It is driving her crazy and junking
>>>> up her
>>>> desktop.  Probably an easy solution but I don't know what it is.
>>>> If you can
>>>> help, thank you!
>>>> Allen Green
>>>> 
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>>> 
>> 
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