[DM-MUG] trouble with iTunes and upgrading to EMI DRM-free music

[Bill Davis]

Try "Check for purchases" on the "Store" menu.

If that doesn't work, contact Apple for assistance.  There's a  
"Support" item in the "Quick Links" box on the upper right side of  
the iTunes Store.  THere is also a "Purchase History" link at the  
very bottom of the ITunes Store page.  There's a "Report a problem"  
button on the history page.


On Jun 1, 2007, at 7:11 AM, Darcy Baston wrote:

> I downloaded and installed iTunes 7.2, so I could take advantage of  
> the new DRM-free content from EMI. When visiting the 'plus' edition  
> of the store, it said I had 3 albums I could upgrade. I clicked on  
> upgrade, typed in my password, and it began queuing a bunch of  
> songs and started downloading.
>
> 3/4 of the way through the first 3 songs, my modem stops  blinking  
> its I/O light and the songs stop downloading. I can still check e- 
> mail, browse the web, play WoW and all that good stuff. But for the  
> past couple days iTunes cannot download these upgrade songs. It  
> just sits there and times out. There's no activity at the DSL modem  
> if this is the only activity I'm attempting, but just for this one  
> process and only with this specific content.
>
> I just browsed the iTunes store and purchased the free download of  
> the week. It downloaded perfectly without a hitch.
>
> Any ideas on how to get the rest of that purchased content to  
> download? Is there a way to reset the queue, and have it try again  
> from scratch, including abandoning the partial downloads?
>
> Darcy
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