[DM-MUG] legacy expertise

[Matthew Wheeler]

Clean install is the way to go here. It keeps all the apps in place but 
some prefs may have to be rebuilt (or carefully brought over in small 
groups from the old sys folder and tested). 9.1 is a good OS to settle 
upon, but I'd have recommended using Explorer instead of AOL's browser 
and you'd have probably taken care of your problem right there.

You did check the directory and clear the PRAM, right? Some port info 
is stored in the PRAM. Turning of AppleTalk, or switching it to Remote 
Only (AppleTalk Control Panel) might help too.

I'd offer help in person, but I'm booked solid two weeks out right now.

Matthew

On Aug 13, 2004, at 3:09 PM, John Eller wrote:

> haven't tried using this exchange before, hope i'm using the correct 
> address and not bothering anyone.
>
> looking for legacy expertise.
>
> gave my old g3 desktop to an elderly friend several years ago.
> she's on dial-up with aol.
>
> recently, aol stopped displaying web pages correctly on her machine.
> someone at the maccentral forum suggested updating her os from 9.0 to 
> 9.1., then uninstalling aol and reinstalling it.
> so i made a cd with the 9.1 update.  got that done.
> did the aol uninstall/install from one of their promo disks.
>
> now i can't get her connected to aol again.
>
> dialog box says something like "port in use by another app"
> finder shows no other apps running.
>
> an aol tech took me through trying to reach the modem through remote 
> access.
> same dialog.
>
> i've turned the modem (globalvillage v90 56k) off and on.
> i've tried the printer port and the modem port, resetting aol 
> correctly for each attempt.
>
> aol tech says to call apple and have them guide me through some kind 
> of internal reconfiguration of ports.
>
> after spending all morning with aol techs. it occurred to me to try 
> here rather than apple.
>
> if anyone here really knows and remembers this kind of stuff, and has 
> an extra hour to make a house call, i'll pay (be gentle in your 
> pricing.  single teacher here giving up resources regularly to help 
> this old lady - like paying for her aol).
>
> thanks for your consideration of this request.
>
> john
> wmb@networkiowa.com
>
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