[DM-MUG] legacy expertise

[CW Smith]

The first thing that leaps to mind is an extensions conflict.  Usually this
requires a tedious process of checking the extensions manager for extensions
you're not using or may be in conflict with one another (i.e., the dozens of
printer drivers Apple bundled with OS 7-8-9), turning these off, rebooting,
checking to see if this fixed the problem, checking other apps to make sure
they're still running properly, and return to step 1.  Repeat ad exhaustium.
A real pain in the ... Er, NECK.

Another possible issue could be Chooser, TCP/IP, or PPP settings, which your
modem would use to connect to the Internet.  I suspect these are the first
things your AOL tech tried, however.

These aren't the sorts of things a novice should try.  I live in Atlantic,
and it would take a bit of planning on my part, but I could help if no one
closer wants to take this on.  You can contact me directly at
cwsmith@mchsi.com or call me at (712) 243-1200.

Let me know how this turns out, regardless of who helps you.

Peace,
CW


On 8/13/04 3:09 PM, "John Eller" <wmbrainiac@mac.com> wrote:

> haven't tried using this exchange before, hope i'm using the correct
> address and not bothering anyone.
> 
> looking for legacy expertise.
> 
> gave my old g3 desktop to an elderly friend several years ago.
> she's on dial-up with aol.
> 
> recently, aol stopped displaying web pages correctly on her machine.
> someone at the maccentral forum suggested updating her os from 9.0 to
> 9.1., then uninstalling aol and reinstalling it.
> so i made a cd with the 9.1 update.  got that done.
> did the aol uninstall/install from one of their promo disks.
> 
> now i can't get her connected to aol again.
> 
> dialog box says something like "port in use by another app"
> finder shows no other apps running.
> 
> an aol tech took me through trying to reach the modem through remote
> access.
> same dialog.
> 
> i've turned the modem (globalvillage v90 56k) off and on.
> i've tried the printer port and the modem port, resetting aol correctly
> for each attempt.
> 
> aol tech says to call apple and have them guide me through some kind of
> internal reconfiguration of ports.
> 
> after spending all morning with aol techs. it occurred to me to try
> here rather than apple.
> 
> if anyone here really knows and remembers this kind of stuff, and has
> an extra hour to make a house call, i'll pay (be gentle in your
> pricing.  single teacher here giving up resources regularly to help
> this old lady - like paying for her aol).
> 
> thanks for your consideration of this request.
> 
> john
> wmb@networkiowa.com
> 
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