[DM-MUG] Poping monitor --fixed

[Darcy Baston]

Awesome! I've had great service as well. When I bought my first Mac, an 
iMac DV SE 400mhz in 2000, I wrote Apple Canada an e-mail letting them 
know that their 'first boot' setup stuff was the warmest and most 
welcoming thing I had ever seen. I mentioned other things which would 
fit in the praise category too. They liked my feedback, told me they 
shared it around their office, and then sent me a free t-shirt in 
gratitude. :)

Last November, when ordering an iBook 14" 933Mhz, Apple Canada had a 
cancelled order for a similar iBook, but with extra RAM. They gave me 
THAT iBook instead, and didn't charge me for the extra ram.

I just love these guys! The service is fantastic.

So glad the monitor got fixed. Congrats.

regards,
Darcy

On 3-Aug-04, at 8:01 AM, Ray Bowler wrote:

> Thanks for the people who replied. I did a little digging and thought 
> that it might be helpful to share some information.
>
> My son-in-law called last night as happy as could be. He had just 
> received the monitor back from Apple all repaired (picked up Thurs 
> returned Mon.) and at no cost for him. I found an article on Apple's 
> site about Blue and White monitors with problems which were a 
> manufacturing defect. The owner had to call Apple Care and talk to 
> them about it. My son-in-law did that and the lady that answered 
> didn't know about this. She checked with someone else and they said to 
> send him a recovery box and it would be fixed. They replaced a board 
> and sent it back at no cost. That seems a little extra nice to me.