[DM-MUG] Quest DSL

[Jeff Muller]

I have a friend on DSM's west side who's had DSL for ages and just 
rebuilt her PeeCee and installed XP on it. Although their web site says 
different, Qwest no longer supports her old modem w/XP. BUT HERE'S THE 
INTERESTING PART: After many HOURS of talking to multiple customer 
service people and multiple tech support people over the course of 
several days, everything was finally set and she would be back to 
normal in about a week. Well, that week came and went on Tuesday with 
no action and no word. Turns out, they had cancelled her order! 
Solution: start all over!!! It again took her HOURS to re-arrange 
everything. Part of Qwest's problem is that each step of the process is 
a separate order (flip the switch; ship the new modem; send out an 
installer; etc.) and the left hand is clueless that the right hand even 
exists! After Full Explanation #3 today, the tech support guru summed 
up by saying, "OK, we'll ship you out a new (old style that doesn't 
work w/XP) modem right away." I believe she literally screamed 
"NOOOOOOOOO" when she heard that. Anyway it's nice that some people 
have had no trouble with the Qwest world but it's pretty clear that 
they don't bat anywhere near 1.000!

Caveat emptor...


On Apr 23, 2004, at 12:40 PM, Craig Campbell wrote:

> I have used DSL from Qwest. I understand it is a shared DSL and the 
> speed is a guaranteed minimum. I experienced some technical 
> difficulties but I could always get ahold of a knowledgeable tech 
> support person. I didn't like having to put high frequency filters 
> before all my phones. I don't know If you have to do that anymore. I 
> also had trouble with a fax phone switch on the Qwest line. Currently 
> I have a dedicated ADSL from Mcleodusa.net. The line is faster and I 
> have had very few technical problems. It cost more at the time I 
> signed up but then I got more, like 384 kbps and 100 available ip 
> addresses. To get the small office setup from Qwest actually cost 
> more.
> On Apr 23, 2004, at 11:57 AM, SCMurdock@aol.com wrote:
>
>> Hi from Stan Murdock--
>>
>> I would appreciate comments from anyone having experience with DSL 
>> from Quest
>> or if you have heard anything about it.  I am thinking of subscribing 
>> (in
>> order to get away from AOL).  AOL has been OK since I am not into 
>> doing a lot of
>> web-surfing, but recently it has been constantly disconnecting me 
>> which causes
>> me to set and wait until it finally decides to log off so I can 
>> finally log
>> back on.  I am assuming this is a problem because of AOL, not from my 
>> iMac
>> computer.  Stan, WDM.
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